Refund policy

At Brivaskin, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help.

1. Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible for a return, the product must be:

    • Unused and in the same condition that you received it

    • In its original packaging

    • Accompanied by proof of purchase

  • Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged or defective.

2. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

  • Kindly share clear images or videos of the issue for quick resolution.

  • We will arrange a replacement or refund at no additional cost.

3. Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.

  • The amount will be credited to your original payment method.

4. Exchange Policy

  • We only replace items if they are defective, damaged, or incorrect.

  • For exchange requests, please contact our support team with order details.

5. Non-Returnable Items

  • Opened or used skincare products

  • Items purchased during special sales or clearance (if specified)

  • Gift cards or promotional items

6. Shipping Charges

  • Return shipping costs are non-refundable unless the return is due to our error (wrong or defective product).

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order.

  • Once shipped, orders cannot be canceled.

8. Contact Us

For any return, refund, or exchange queries, please reach out to us:

  • 📧 Email: brivaskin@gmail.com

  • 📱 Customer Support: 7777968220